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Online Terms & Conditions
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ONLINE TERMS AND CONDITIONS BETWEEN A BUSINESS AND CONSUMER
These terms and conditions form the basis on which you can visit us and our
website. Please read them carefully as they contain important information.
General terms and conditions
This site is owned and operated by DSR Solutions Ltd trading as Zeus IT of
Beacon Innovation Centre, Beacon Park, Gorleston, Norfolk, NR31 7RA. If you have
any queries about these terms and conditions or if you have any comments or
complaints on or about our website, you can contact us at info@zeusit.co.uk or
01493 446634.
1. The contract between us
We must receive payment of the whole of the price for the goods that you order
before your order can be accepted. [Once payment has been received by us we will
confirm that your order has been accepted by sending an email to you at the
email address you provide in your order form] (or) [Your payment of the price
for the goods represents an offer on your part to purchase the goods, which will
be accepted to us when we send to you an email that the goods have been sent to
you]. Our acceptance of your order brings into existence a legally binding
contract between us.
2. Ownership of rights
All rights, including copyright, in this website are owned by or licensed to DSR
Solutions Ltd trading as Zeus IT Any use of this website or its contents,
including copying or storing it or them in whole or part, other than for your
own personal, non commercial use, is prohibited without our permission. You may
not modify, distribute or repost anything on this website for any purpose.
3. Accuracy of content
We have taken care in the preparation of the content of this website, in
particular to ensure that prices quoted are correct at the time of publishing
and that all goods have been fairly described. However, orders will only be
accepted if there are no material errors in the description of the goods or
their prices as advertised on this website. Any weights, dimensions and
capacities given about the goods are approximate only.
4. Damage to your computer
We try to ensure that this website is free from viruses or defects. However, we
cannot guarantee that your use of this website or any websites accessible
through it will not cause damage to your computer. It is your responsibility to
ensure that the right equipment is available to use the website. Except in the
case of negligence on our part, we will not be liable to any person for any loss
or damage which may arise to computer equipment as a result of using this
website.
5. Availability
All orders are subject to acceptance and availability. If the Goods you have
ordered are not available from stock, we will contact you by e-mail or phone (if
you have given us details). You will have the option either to wait until the
item is available from stock or to cancel your order.
6. Ordering errors
You are able to correct errors on your order up to the point on which you click
on "submit" during the ordering process.
7. Price
The prices payable for goods that you order are as set out in our website. All
prices are inclusive of VAT at the current rates and are correct at the time of
entering information.
Wherever it is not possible to accept your order to buy goods of the
specification and description at the price indicated, we will advise you by
email, offer to sell you the goods of the specification and description at the
price stated in the email and will state the period for which the offer or the
price remains valid.
8. Payment terms
We will charge your credit account for payment upon receipt of your order unless
delivery cannot be fulfilled within 30 days. We accept no liability if a
delivery is delayed because you did not give us the correct payment details. If
it is not possible to obtain full payment for the goods from your account then
we can cancel the contract and or suspend any further deliveries to you. This
does not affect any other rights we may have.
9. Delivery charges
Delivery charges vary according to the type of goods ordered.
10. Delivery
10.1 Our delivery charges are set out on our website.
[10.2 You will be required to pay extra for delivery and it might not be
possible for us to deliver to some locations.]
[10.3 Please note that we are only able to deliver to addresses within the
United Kingdom, but excluding the Isle of Wight, the Isle of Man, the Scottish
Isles, parts of Scotland, Northern Ireland and the Channel Isles.]
10.4 We will deliver the goods to the address you specify for delivery in your
order. It is important that this address is accurate. Please be precise about
where you would like the goods left if you are out when we deliver. We cannot
accept any liability for any loss or damage to the goods once they have been
delivered in accordance with your delivery instructions (unless this is caused
by our negligence). We will aim to deliver the goods by the date quoted for
delivery but delivery times are not guaranteed. If delivery is delayed due to
any cause beyond our reasonable control, the delivery date will be extended by a
reasonable period and we will contact you to arrange an alternative time.
10.5 You will become the owner of the goods you have ordered when they have been
delivered to you. Once goods have been delivered to you they will be held at
your own risk and we will not be liable for their loss or destruction.
11. Risk and ownership
Risk of damage to or loss of the goods passes to you at the time of delivery to
you, or if you fail to take delivery at the agreed time, the time when we tried
to deliver. You will only own the goods once they have been successfully
delivered and when we have received cleared payment in full. Goods supplied are
not for resale.
12. Acknowledgement and acceptance of your order
You will need to provide us with your e-mail address and we will notify you by
e-mail as soon as possible to confirm receipt of your order and e-mail you again
to confirm details. An acceptance of your order will take place on despatch of
the good(s) ordered.
13. Cancellation rights
13.1 Under the Distance Selling Regulations you have the legal right to cancel
your order within seven days of receipt of your goods (with the exception of any
made to order items). You do not need to give us any reason for cancelling your
contract nor will you have to pay any penalty. However, you will need to notify
us if you wish to cancel your contract.
[13.2 You cannot cancel your contract if the goods you have ordered are
newspapers or magazines or if you have taken any audio or video recording or
computer software out of the sealed package in which it was delivered to you.]
13.3 If you have received the goods before you cancel your contract then
[unless, under clause 13.2, for which you do not have a right to cancel] you
must send the goods back to our contact address at your own cost and risk. If
you cancel your contract but we have already processed the goods for delivery
you must not unpack the goods when they are received by you and you must send
the goods back to us at our contact address at your own cost and risk as soon as
possible.
13.4 Once you have notified us that you are cancelling your contract, any sum
debited to us from your credit card will be re-credited to your account as soon
as possible and in any event within 30 days of your order PROVIDED THAT the
goods in question are returned by you and received by us in the condition they
were in when delivered to you. If you do not return the goods delivered to you
or do not pay the costs of delivery, we will be entitled to deduct the direct
costs of recovering the goods from the amount to be re-credited to you.
13.5 You will be re-credited for the costs incurred in returning faulty or
unsatisfactory goods.
14. Cancellation by us
14.1 We reserve the right to cancel the contract between us if:
14.1.1 we have insufficient stock to deliver the goods you have ordered;
14.1.2 we do not deliver to your area; or
14.1.3 one or more of the goods you ordered was listed at an incorrect price due
to a typographical error or an error in the pricing information received by us
from our suppliers.
14.2 If we do cancel your contract we will notify you by e-mail and will
re-credit to your account any sum deducted by us from your credit card as soon
as possible but in any event within 30 days of your order.
15. Liability
15.1 If you do not receive goods ordered by you within 30 days of the date on
which you ordered them, we will have no liability to you unless you notify us in
writing at our contact address of the problem within 60 days of the date on
which you ordered the goods (unless this is not reasonably practicable). If you
notify a problem to us under this condition, our only obligation will be, at
your option:
15.1.1 to make good any shortage or non-delivery;
15.1.2 to replace or repair any goods that are damaged or defective; or
15.1.3 to refund to you the amount paid by you for the goods in question in
whatever way we choose.
15.2 Both parties shall only be liable under this contract for losses, which are
a reasonably foreseeable consequence of the relevant breach of contract.
15.3 You must observe and comply with all applicable regulations and
legislation, including obtaining all necessary customs, import or other permits
to purchase goods from our site. The importation or exportation of certain of
our goods to you may be prohibited by certain national laws. We make no
representation and accept no liability in respect of the export or import of the
goods you purchase.
15.4 Notwithstanding the foregoing, nothing in these terms and conditions is
intended to limit any rights you might have as a consumer under applicable local
law or other statutory rights that may not be excluded nor in any way to exclude
or limit our liability to you for any death or personal injury resulting from
our negligence.
16. Notices
Unless otherwise expressly stated in these terms and conditions, all notices
from you to us must be in writing and sent to our contact address at Zeus IT,
Beacon Innovation Centre, Beacon Park, Gorleston, Norfolk, NR31 7RA and all
notices from us to you will be displayed on our website from to time.
17. Changes to legal notices
We reserve the right to change these terms and conditions from time to time and
you should look through them as often as possible.
18. Law, jurisdiction and language
This website, any content contained therein and any contract brought into being
as a result of usage of this website are governed by and construed in accordance
with English law. Parties to any such contract agree to submit to the exclusive
jurisdiction of the courts of England and Wales. All contracts are concluded in
English.
19. Invalidity
If any part of these terms and conditions is unenforceable (including any
provision in which we exclude our liability to you) the enforceability of any
other part of these conditions will not be affected.
20. Privacy
You acknowledge and agree to be bound by the terms of our privacy policy.
21. Third party rights
Nothing in this Agreement is intended to, nor shall it confer any rights on a
third party.
PRIVACY STATEMENT
I David Robinson are committed to protecting the privacy of anyone using our
site and the confidentiality of any information that you provide us with. The
purpose of this statement is to set out how we use any personal information that
we may obtain from you.
Data Protection Act 1988
We are registered under the Data Protection Act and comply with the Act in all
our dealings with your personal data.
Use and collection of personal information
In general you can visit our website without telling us who you are and without
revealing any information about yourself. If, however, you use our site you will
need to register and you will be asked to provide certain information such as
your contact details. We will store this data and hold it on computer or
otherwise.
We may use information that you provide:
(a) To register you with our website and to administer it.
(b) For assessment and analysis e.g. marketing, customer and product analysis,
to enable us to review, develop and improve our services.
Cookies
There is a technology called "cookies" which may be used by us to provide you
with, for example, customised information from our website. A cookie is an
element of data that a website can send to your browser which may then store it
on your system. If you wish, you can usually adjust your browser so that your
computer does not accept cookies. Please remember cookies do not contain
confidential information such as your home address, telephone number or credit
card details. We do not exchange cookies with any third party websites or
external data suppliers.
Security
We endeavour to take all reasonable steps to protect your personal information.
However, we cannot guarantee the security of any data that you disclose online
and we will not be responsible for any breach of security unless this is due to
our negligence or wilful default.
General
You have the right to see personal data (as defined under the Data Protection
Act) that we keep about you upon receipt of a written request and payment of a
fee of £10. Any request should be sent to:
David Robinson
Managing Director
DSR Solutions Ltd Trading as Zeus IT
Beacon Innovation Centre
Beacon Park
Gorlestion
Norfolk
NR31 7RA
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